Item Not Received For this type of case, you will need to share any relevant information and explain how you delivered the item or service.Here are tips for responding to your dispute based on the issue: We recommend you respond as quickly as possible, as delaying makes it more likely the customer will escalate the dispute to a claim. 3 Respond Respond to your customer with an explanation of what happened and suggestions on how to resolve it.2 Find your case Click on the Response Required tab to review.Your first step will be to log in to your PayPal account and click on Open cases in the Resolution Center. ![]() 1 Notification and login First, we'll email to let you know you've received a dispute and place a temporary hold on the transaction funds.
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